Returns within 3 days
You can return an unused item within 3 calendar days of receiving it. For purchases collected from our shop, the window starts on the collection date. Please contact TentMaster within this period before sending the item back so we can arrange the return.
Items must remain unused and in the condition received, with their packaging, accessories and proof of purchase. Please include your order number and the reason for the return.
Return delivery costs
For a change-of-mind return, you arrange and pay the return delivery cost. If we sent an incorrect item, or an item arrived damaged or faulty, please contact us with details and photos where possible. We will arrange the return and cover the reasonable return delivery cost after confirming the issue. Please agree the return method with us before dispatch.
Refunds and exchanges
Once we receive and inspect your return, we will contact you about the refund or exchange. Exchanges depend on availability. We will confirm the refund method and expected processing time directly with you.
Please report damaged, faulty or incorrect goods promptly. The unused-item return conditions above do not limit any rights that apply to faulty or incorrectly supplied goods.
Delivery
Delivery, including cash-on-delivery orders, normally takes 2–5 business days from ordering. This is an estimate rather than a guaranteed arrival date. Business days exclude weekends and public holidays. Delivery charges are shown at checkout. Items marked for shop pickup only are not available for delivery.
Arrange a return or ask about delivery
Call or WhatsApp 070 666 9181, or email sales@tentmaster.lk. Please contact us before sending an item back; we will confirm the return arrangements.